Limited Warranty
Our Memory Foam Mattresses carry a 10 year Limited warranty against manufacturing defects. In case of defect with workmanship/material we will replace the product within the limited warranty conditions.
Exclusions to Manufacturing Defect
- Normal Softening/Sagging that is less than 1.5".
- Damage due to misuse.
- Staining, soiling, fluid penetration, tears or burns.
- Use of a mattress on a base that was structurally not capable of handling the mattress.
- Unauthorized services during the warranty period.
Terms & Conditions of Warranty
- Warranty on the Mattress will only be available in the case of product failure due to manufacturing defect.
- Product Failure is limited to sagging of the core of the Memory Foam Mattress.
- Warranty will be available only under proper use of the product.
- Warranty is not applicable on any claim made other than for the benefit of the original purchaser.
- If you purchase a Memory Foam Mattress and only the cover is defective (not the mattress) we will replace the cover and not the entire mattress.
- Warranty is valid only if the product is purchased from our website www.campersleep.com (not via Amazon or Ebay).
- Please retain a copy of your order number/invoice as proof of purchase. You will need to submit this in order to make a claim.
- We require photographs of the entire sleeping surface of the Mattress and any visible faults. Failure to send photographs of the defect may result in a replacement being delayed or the claim being denied.
- All genuine claims will be settled within 30 working days of the original claim date.
- Any repair or replacement will not extend the original period of the limited warranty, nor will it constitute the beginning of a new limited warranty period.
- The final decision on the warranty will be made by Camper Sleep and reserves the right to refuse any warranty claim if it doesn't fulfil the Warranty Terms and Conditions.